Cancellation Policy
I understand that WTS requires 24 hours’ notice when cancelling or rescheduling an appointment. Failure to provide adequate notice or missing an appointment may affect the ability to book future services.
I understand that WTS reserves the right to cancel an appointment if I am over 30 minutes late. Please note that arriving more than 15 minutes late may result in a rescheduled appointment. Late arrivals or insufficient time may impact the quality or outcome of the service.
For optimal results, it is important to follow the allocated appointment time, as our stylists carefully plan each step of the service. I acknowledge that colour services may vary from inspiration photos due to unique hair types, textures, products used, and previous colour or chemical services.
Clients who miss three appointments without notice may have services deducted from any pre-purchased packages.